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FAQ

Why do I need to get my passport/ID card verified?

A passport/ID card is a proof of identity. Gambling involves managing funds and making financial transactions, so Frank Casino should verify your identity and your payment methods to prevent fraud and theft. On the other hand, the casino is committed to protecting your privacy and will not disclose your documents to third parties.

PlayFrank Casino is one of the highest ranked online casinos in the UK based on our casino reviews – so join today. The slot games which can be played at this online casino are powered by all the very best. Frank Casino Review. Online gambling enthusiasts will love Frank Casino for its high-tech platform, wide selection of games and ease of use. Started in 2014, this casino offers more than 400 slots, 20-plus card games and every other kind of online.

How can I claim a bonus?

All available bonuses can be found in Bonuses section. To claim a bonus, press Buy button beside the bonus and deposit the required amount of money. You can claim your bonus in the same section.
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Can I get a no-deposit bonus?

You can get a no-deposit bonus by redeeming a promo code. If you have a promo code, then you have a no-deposit bonus. You can also get a no-deposit bonus for your birthday (if all the requirements are met) or receive it by email. No-deposit birthday bonuses should be requested from our Support Team.

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How can I get promo codes?

You can get promo codes by subscribing to Frank Casino newsletter and then wait for the codes to be emailed to you. Alternatively, you can browse Internet forums, watch live streams or check out Frank Casino on social media to see if there are any promo codes available. You can also opt in to notifications on our website and we will let you know if we have any promo codes for you.

How can I opt out of the casino newsletter?

To opt out of Frank Casino newsletter or text messages, go to your Profile, then Settings and revoke your consent to receive our newsletter or text messages.

How can I change my currency?

You cannot change the currency in your account at this time. If you need to change the currency, please contact our Support Team via 24/7 online chat or by email.

How can I check the status of my payout request?

Go to Finances and navigate to Payout requests tab where you can check the status of your payout request.

How can I link a new bank card to my account?

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You just need to make a deposit to Frank Casino with this card, then take a photo of both sides of the card and upload it to your Profile for verification.

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Why do I need an account manager?

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All returning players at Frank Casino do have an account manager. It is an experienced staff member who helps them deal with all sorts of matters and can award bonuses. Account managers can also make personalised gifts, set up private tournaments and give away bonuses to privileged players. Account managers are nice and friendly, so keeping in touch with them is always a good idea.

What are live bets?

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Live bets allow you to place bets during a fixture. Betting odds in this case change all the time because they largely depend on how the game goes. Many players make a fortune with live bets but you should be well versed in sports and understand players’ way of thinking.